Refund Policy

LevelHosting Inc. offers a 30 day money back guarantee on all Virtual Hosting packages. There are no refunds on colocated servers, setup fees, administrative fees or domain name registrations. All refund requests submitted for a Virtual Hosting service after 30 days will not be refunded.

In addition, if you have had a previous account with LevelHosting Inc., signed up and then canceled or have a secondary account you are not eligible for a refund. Consequently, only first-time accounts are eligible for a refund.  Accounts that do not meet the requirements outlined in our Terms of Service and Acceptable Usage Policy will not be issued a refund.

Cancellation

You must provide LevelHosting Inc. a notice of cancellation within four (4) days ahead of the monthly renewal date. Cancellations must be submitted in writing via the ticket system by clicking on the following link Ticket System. Once we receive your request for cancellation and have confirmed all necessary information a confirmation e-mail will be sent that your account has been canceled and you will no longer be billed by LevelHosting Inc.

If a cancellation notice has not been submitted or received by you for the cancellation of your account it will be assumed that the cancellation has not been received and those services will be billed on a recurring basis. 

Failure to remit payment for three (3) consecutive days, including the Anniversary Billing Date, shall result in a termination of public access to Customer services.  Failure to remit payment for services within five (5) consecutive days, including the Anniversary Billing Date, shall result in termination of access to the service network and all services shall be reclaimed.  A late fee of $10 will be incurred for failure to remit payment for services on or before the monthly Anniversary Billing Date  A $20 reconnect fee will be incurred for failure to remit payment for services after public access has been disconnected. All Customer data remaining after five (5) days of non-payment will be destroyed for security and privacy reasons, unless otherwise required by law.

LevelHosting Inc. reserves the sole right to cancel or suspend service to any customer with or without notice for violation of the Terms of Use, Acceptable Usage Policy or unpaid services.

LevelHosting Inc. reserves the right to modify or amend the refund policy at any time.