Terms & Conditions

Throughout this AUP, HostXL.com shall use the terms "HostXL.com Member"; "Account Holder"; "User"; "Customer"; and "Subscriber" interchangeably to describe any individual who has registered to use HostXL.com's Internet Service. Additionally, these terms shall also mean a direct reference to HostXL.com customer accounts; thereby holding the account holder(s) responsible for all activities that occur through use of these accounts.

1. Registration Requirements
Any potential Customer signing up for an HostXL.com account must be 18 years of age or older and provide current and accurate billing information including legal name, address, telephone number, and billing method. The Customer is responsible for reporting any and all changes, including new or updated credit card and/or bank information. HostXL.com is not responsible for any damages, financial or otherwise, which may accrue due to a misrepresentation of or failure to report current and accurate billing information. HostXL reserves the right to refuse service to anyone at the sole descretion of HostXL management.

2. Privacy; Cooperation with Authorities
HostXL.com maintains a strict privacy policy. Only the Individual whose name is upon the account(s) will be permitted to request changes to said account(s). Likewise, inquiries into Customer information will be answered to the Account Holder only. However, HostXL.com will cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrong.

3. Ownership of E-mail Addresses, Usernames & Passwords
Usernames, passwords, and e-mail addresses are the property of HostXL.com, and HostXL.com may alter or replace them at any time. In the interest of security, HostXL.com prohibits the use of matching usernames and passwords.

4. Billing Deadlines
Service fees are billed in advance. Invoice Customers must remit payment to HostXL.com by the last day of the month prior to the service period. Credit card and direct debit Customers will be billed from 1-10 days prior to there next months service to insure payment is made on or before the start of the next service month. Customers making late payments are subject to a $10.00 late fee. Contracted customers(dedicated, wholesale, collocation, etc.) making late payments are subject to a $30.00 late fee.

1. Reverse of Credit Card Payments Made - Chargebacks
   Any payment that has been made to HostXL.com that is reversed by the credit card holder by way of a 'chargeback' will be reported to the card holders financial institution as 'theft of service'. All log files from the account will be produced and made available. These include all traffic, logins, IP addresses, email, your client billing records, and any other evidence of use of the account. Furthermore; a copy of such report will be forwarded to the local criminal investigation authority for the card holders address. A third party collection agency as selected by HostXL will also contact the card holder and take steps to have the incident placed in the card holders permanant credit files. They will collect the debt and it will damage your credit history. If you have an open ticket in our billing department regarding a cancellation and/or refund and decide to force a chargeback we will then move forward to close your ticket and fight the chargeback in our honor and you will not be refunded. All custom server setups do not qualify for a 30-day money back guarantee, as we are very flexible with our clients waiving setup fees and lowering monthly pricing we cannot afford to refund custom setup servers which are usually lowered in monthly pricing.

5. Cancellation
A request to cancel an account must be received by email or support request 7 days prior to the current billing cycle in order to cancel effective at the end of that billing cycle. Customers who cancel under these parameters will be eligible for a refund of prepaid amounts for future billing cycles. All others will receive service through the end of their current cycle; service fees already paid will not be returned. Be aware that all domains must be removed from any and all DNS (nameservers) that the Centrahost Corporation provides service to. If you are not sure, lookup the domain at Internic here: http://www.internic.net . Domains that remain on our network are still ON OUR NETWORK! Therefore we are providing DNS service to them and they will be billed accordingly. If you have any questions regarding this policy or any other part of theis agreement, be sure to email us or open a support request and we will respond.

1. Server Cancellation Processing Fee
   If you order a Dedicated Server from HostXL and decide to cancel that order after your credit card was billed but before the end of your first billing cycle, you will be charged a $100.00 processing fee.

6. Insufficient Funds Fee
If a check, direct debit, or a credit card charge is returned marked "insufficient funds" or is "declined" by a Member's financial institution, that Member will be subject to automatic suspension of the account, a $20.00 "insufficient funds" or "declined transaction" penalty, and a $10.00 account reactivation/late fee.

7. Late Fees
Accounts not prepaid by the end of the month will automatically be suspended and charged a $10.00 late fee.